Shipping policy
At PaladinLife, we are committed to making your shopping experience simple, reliable, and convenient. We carefully process and package every order before handing it over to our delivery partners.
1. Order Processing
- Orders are generally processed within 24–48 business hours after successful payment or order confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Once your order has been shipped, you will receive a shipping confirmation with tracking details via email or SMS, where available.
2. Delivery Time
We currently deliver across India.
Most orders are expected to arrive within 3–7 business days after dispatch. Delivery times may vary depending on your location, courier availability, weather, holidays, or other circumstances beyond our control.
Remote and certain Tier 2/3 locations may require additional delivery time.
3. Shipping Charges
Shipping charges, if applicable, will be clearly displayed during checkout before you complete your purchase.
From time to time, PaladinLife may offer free shipping promotions or other shipping-related offers.
4. Order Tracking
Once your order has been dispatched, you may receive a tracking link or tracking number.
You can use the tracking information provided to monitor your shipment's progress.
Please allow some time for the tracking information to become active after dispatch.
5. Delayed Deliveries
While we work with reliable delivery partners, occasional delays may occur due to:
- Weather conditions
- Public holidays
- High order volumes
- Courier delays
- Incorrect or incomplete addresses
- Remote delivery locations
- Unforeseen logistical circumstances
If your order appears significantly delayed, please contact our customer support team and we will do our best to assist you.
6. Incorrect Shipping Address
Please ensure that your shipping address, phone number, and other delivery details are accurate before placing your order.
If you notice an incorrect address immediately after placing your order, contact us as soon as possible. We will try to update the information before dispatch, but changes cannot always be guaranteed once an order has been shipped.
7. Failed Delivery
If a delivery attempt is unsuccessful because the recipient is unavailable, the address is incorrect, or the courier cannot reach the recipient, the courier may make another delivery attempt.
Repeated failed delivery attempts may result in the order being returned to us.
For Cash on Delivery orders, repeated refusal or unsuccessful delivery may affect our ability to process future COD orders.
8. Damaged Packages
We take care to package orders securely. If your package arrives visibly damaged, please contact our customer support team as soon as possible.
Where appropriate, please provide photographs or videos of the package and product to help us investigate and resolve the issue.
9. Lost or Missing Orders
If your tracking information indicates that an order has been delivered but you have not received it, please contact us promptly.
We will coordinate with the relevant delivery partner to investigate the shipment and assist you with the next steps.
10. Contact Us
If you have questions about your shipment or need assistance with an order, please contact us:
PaladinLife Customer Support
📧 Email: paladinlifeshop@gmail.com
🌐 Website: www.paladinlife.in
We are always happy to help make your shopping experience as smooth as possible.
PaladinLife — Elevate Your Living
Please note: Delivery timelines are estimates and are not guaranteed. Actual delivery times may vary based on the destination and circumstances affecting the delivery network.